Total Quality Management and Words of Vidur

देशाचारण समयन्जातिधर्मन बुभुषते यः स परावरज्ञ: ।

स यत्र तत्राभिगतः सदैव महा जनस्याधिपत्यं करोति ।।

महाभारत ( उद्योगपर्व )

Meaning

A person who makes an effort to learn about the habits, social conduct and dharma (righteousness) of his countrymen, soon learns to distinguish between the desirable and the undesirable. Such a person, where ever he goes, is able to establish his hold over the masses.

अर्थ

जो मनुष्य देश के व्यवहार, लोकाचार तथा जातियों के धर्मो को जानने इच्छा करता है, उसे उत्तम - अधम का विवेक हो जाता है। वह जहा जाता है, वही महान जनसमूह पर अपनी प्रभुता स्थापित कर लेता है।

TQM ( Total Quality Management)

A core definition of total quality management describes a management approach to long term success through customer satisfaction.

The eight principles of TQM

1. Customer focussed ( व्यवहार)

2.Total employment involvement

3.Process centred

4.Integrated system ( एकीकृत)

5.Strategic and systematic approach.

6.Continual Improvement

7.Fact based decision making( विवेक)

8. Communication( लोकाचार)

The above words of vidur are very much relevant today. It's more than what TQM defines. Even today company study the habits and behaviour of customer before providing any services.